Our clients are at the center of everything we do. Therefore, in addition to striving to provide value and excellent services, we effectively protect your privacy against misuse, in compliance with national and European legislation, including Regulation (EU) No. 679/2016.

For FC Global Expert S.R.L., your privacy is very important to us and we take it seriously. The purpose of this Privacy Policy is to explain how we collect, use, and disclose information about you on our website and/or to third parties with whom we have confidentiality agreements regarding the processing of personal data. By using our website, you agree to this Privacy Policy.

In addition, your rights and choices are equally important to us. Therefore, through this Privacy Policy, we clearly and explicitly inform you about them, as well as the ways in which you can contact us to update your information or exercise any other rights.

The website is operated and owned by FC Global Expert S.R.L., with its registered office in Bucharest, Sector 5, Str. Gruia, No. 3, Apt. Room 1, Bucharest County, registered with the Trade Register under no. J40/9985/2009, tax identification number 26078097.

If you would like any further information about us, please do not hesitate to contact us by email at office@globalxpert.ro .

We have this Privacy Policy because we collect certain personal information about you when you use our website or when you contact us through the contact form with any questions regarding a service.

The purpose of our Privacy Policy is to inform you about:

• how and why we collect your personal data
• how we disclose your personal data and to whom
• how we protect your personal data
• your legal rights and how you are protected by law

If we make any changes to our Privacy Policy, we will post them on this page. At the same time, if there are major changes, we will also notify you by email. This way, you will always be kept up to date.

The processing of your personal data is carried out whenever you give your consent for this purpose, whenever you access our website, whenever any type of contract is concluded between us, and whenever you complete any of the forms available on our website.

Your consent will be explicitly requested before any action is carried out, and you will be able to withdraw it as easily as you have given it. If you encounter any difficulties, please contact us at our email address office@globalxpert.ro to process your request.

We collect certain personal information from you so that we can identify you and fulfill your requests. We would like to note that we will never sell your personal data. However, in the event that we sell the business or parts of it in the future, your data may be transferred as part of that transaction.

Thus, the information we collect includes:

• contact details (full name, email address, address, phone number, date of birth, and any other relevant information we need in order to contact or identify you)
• usage data (information about how you use our website and services)
• marketing and communication data (your preferences regarding receiving marketing materials and how you prefer to communicate with us)
• We do not collect or process personal data from individuals under the age of 16, except with the written consent of their parents, sent to our email address. office@globalxpert.ro

We collect your data when:

• you access our website
• whenever you complete our contact form or any other related forms
• you subscribe to our newsletter or other marketing materials from us,
• you register to participate in an event organized by us
• you contact us through any of the channels we provide

We collect data, in one form or another, that does not allow direct identification of an individual. For example, we often collect information about your activity on our website. This type of data is anonymized before being stored on our servers and is used solely to help us improve our customers’ experience and to understand which parts of our website are of interest.

We constantly ensure and apply appropriate techniques to protect your personal data. The processing operations we carry out on your personal data include both automated and manual methods of collection (we record, organize, structure, store, modify upon your request, use, transmit to third parties only when necessary, and delete them upon your request or automatically upon expiration).

We use your personal data for the following purposes:

• to provide you with access to our services
• to inform you about certain offers, products, services, or updates
• to be able to contact you and respond to your questions and/or requests
• to provide you with a unique and personalized experience on our website
• to personalize and improve our services and marketing strategy based on your browsing history, interests, or certain preferences.
• to contact you when we conduct market research regarding your opinions about our website and services
• to prevent or detect abuse or fraud on our website
• any other rights provided under Law no. 677/2001 and Law no. 506/2004

• To our authorized logistics partners, only when necessary and only when they are required to facilitate a service for us that has been requested by you
• to our employees, in order to fulfill your requests
• to our marketing, development, and monitoring partners, in order to run advertising campaigns, improve your personalized website experience, and support our online development. These data are minimized and shared only for clearly defined purposes.
• competent authorities, when necessary, for any legal investigation, to initiate or defend legal claims, or for civil, criminal, or administrative purposes.

We do not keep your personal data longer than necessary for the purpose for which it is processed. If you have given us consent to process your data, we will only process it within the parameters you have provided. We may retain your personal data in accordance with applicable laws and regulations and may share it with competent authorities when necessary for any legal investigation, to initiate or defend legal claims, or for civil, criminal, or administrative purposes. If none of the above grounds apply, your data will be securely deleted or, in some cases, anonymized for statistical and internal research purposes. Your personal data will be stored for a maximum period of 10 years from your last interaction with us, or it may be deleted at your request.

Except where you are subject to an exemption under applicable privacy laws, you have the following rights regarding your personal data, which you may request directly from your account or by contacting us:

• you can request a copy of your personal data that we store
• you can request the correction of any personal data if you believe it is inaccurate
• you can request the complete deletion of your personal data
• you can restrict or withdraw your consent for the processing of your personal data
• you can request the transfer of your data to another operator
• you can request access to your personal data
• you can object to the processing and use of your personal data
• you may address the National Supervisory Authority for Personal Data Processing (ANSPDCP) regarding your personal data
• you can submit a complaint regarding the way we process your personal data either to us (your request will be resolved within a maximum of 30 days) or to the competent authority, ANSPDCP

We protect your data by using technical measures to minimize the risks of improper use, unauthorized access, unauthorized disclosure, loss, theft, and loss of access. The measures we use include data encryption, firewalls, and access authorization controls. We take our clients’ data security seriously and therefore continuously review and update the mechanisms used to provide you with effective protection against misuse.

The server through which we collect your information is encrypted using your browser’s encryption module via an SSL security certificate.

Although we protect your data, it is also important that you do so. You should not disclose your personal information to anyone.

If you believe that the security of your personal data has been compromised, or if you would like more information regarding the measures we have taken to protect your data, please contact us at office@globalxpert.ro .

On our website, you may encounter links that redirect you to other websites. These websites may collect information about you, and you should comply with the privacy policy of each respective website. FC Global Expert S.R.L. is not responsible for the privacy practices of other websites.

If you have any questions regarding this Privacy Policy, wish to exercise your rights, or have a complaint you would like to discuss with us, you may contact us by email at office@globalxpert.ro or by post at: Bucharest, Sector 5, Str. Gruia, No. 3, Apt. Room 1, Bucharest County.

By accepting this agreement, your personal data will be processed by FC Global Expert S.R.L. in accordance with this Privacy Policy and the policy regarding the processing of personal data.

For any questions, please do not hesitate to contact us.